RETURN POLICY: Miner Family winery stands behind the quality of our wines. All wines are stored in a temperature-controlled environment and are in excellent condition when they leave for shipping.
We will only accept returns if the product is corked or flawed. If you open a bottle and find that it is defective, we ask that you return the unfinished portion of the original bottle and we will gladly exchange it. Please note: in some cases, the winery may offer replacement with a different vintage of the same wine.
Items to be returned are subject to evaluation by our staff, and must be accompanied by your original sales receipt. Please contact Director of Retail Sales, Jenn Rossi for return instructions: firstname.lastname@example.org or 707.944.9500 ext 22
WARNING: Many food and beverage cans have linings containing bisphenol A (BPA), a chemical known to the State of California to cause harm to the female reproductive system. Jar lids and bottle caps may also contain BPA. You can be exposed to BPA when you consume foods or beverages packaged in these containers.
The information that you provide Miner Family Winery will not be shared or sold to other companies. The information is utilized so that we may offer a superior level of customer service reflective of the quality of our wines.
All orders placed via this website require a credit card. Upon submitting an order, all credit card numbers are transmitted via secure and encrypted methods. Credit card numbers are not kept on file for website sales. As a result, it will be necessary to enter a credit card number each time an order is placed through the Miner Family Winery website.
Miner Family Winery is compliant with state laws and currently ships in the United States to the following states: AK, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, KS, MD, MI, MN, MO, NC, ND, NM, NE, NV, NH, NY, OH, OR, SC, TX, VA, WA and WI.
Miner Family Winery uses Federal Express to guarantee the most efficient and economical shipment of wine to our customers.
Shipping options include; Temperature Controlled Shipping (see below), Priority Overnight, Ground Shipping (may delay order due to weather), or Will Call for pick up orders.
During the warm summer month, we encourage you to select the FedEx Temperature Controlled shipping method to maintain wine integrity, or select Priority Overnight to avoid heat damage.
COLD CHAIN BENEFITS:
Avoids having your order held for indefinite period of time due to high temperatures
Refrigerates wine through transport to preserve wine integrity
Delivers your order by 10:30am on scheduled delivery date.
HOW COLD CHAIN WORKS:
Wine orders are picked up from Miner Family Winery on Monday afternoons and transported at an ideal cool temperature (55 degrees) to your state
Wine orders are delivered on the following Wednesday (Midwest states) or Thursday by 10:30a.m.(East Coast)
Only FedEx trucks with temperature control will be used to transport the packages to hubs.FedEx trucks then leave the refrigerated sorting facility the following morning with wine shipments with expedited delivery service.
*Delivery Schedule: Delivery takes between 10 - 18 days
State law requires an adult signature for delivery.
All wine orders will be shipped at the beginning of each week to minimize weekend carrier hold times.
During extreme weather, we may delay shipments to ensure wine quality.
To preserve the integrity of your wine, we recommend delivery of wine shipments to a business address, rather than a residential address. Delivery to a residence may cause a delay and / or heat exposure to your wine.
For more information on joining the winery-supported consumer movement to improve wine direct shipping laws, visit http://www.freethegrapes.org
If you would like to have your wine delivered and stored within California please contact 55 degrees at http://www.fiftyfivedegrees.com to set up a storage locker.
You must be 21 years old or older to buy wine. By placing this order with Miner Family Winery you certify under penalty of perjury that you and the recipient are at least 21 years old. When the wine is delivered, the recipient will be required to show identification proving that he or she is at least 21 years old. The willful misrepresentation of your age or the age of the recipient is a crime in most states, and if you willfully misrepresent your age or the age of the recipient, we will cooperate with authorities to prosecute you to the fullest extent of the law.